Shipping policy

The Purple Mobile Store offers standard and express delivery options.

The standard delivery is free of charge for any order exceeding a certain amount. For orders below this amount or for express delivery, shipping fees will apply. Please visit https://purplemobilestore.com/policies/shipping-policy for the current shipping rates and fees. Your order will be shipped once all products of your order are available for a bundle delivery. Orders will not be accepted and products will not be delivered to any address outside the United Kingdom and the Isle of Man.

Please review the Shipping & Delivery section of the Help page located at https://purplemobilestore.com/policies/shipping-policy to learn more about how and when you will receive the products you purchased from the Purple Mobile Store. Please note that the actual delivery of your order can be impacted by many events beyond Purple Mobile’s control once it leaves our facilities. We will, however, notify you of any significant delays, and work with you to ensure a smooth delivery.

As Purple Mobile takes care of the dispatch of the products you purchase on the Purple Mobile Store, the risk of loss of, or damage to, product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s). Title in the product(s) shall pass to you when the product(s) is picked up by the carrier from our warehouse. At this point, you will receive the Shipment Notification Email. If there are any issues with delivery, please contact Purple Mobile at support@purplemobilestore.com to resolve.

Effective Date: January 1, 2023